Confidentiality Guidelines: Protecting Clients and Your Professional Reputation

What Confidentiality Means

Confidentiality is the cornerstone of professional mystery shopping. You are a trusted partner privy to sensitive business information.

Your Confidentiality Commitment

What happens during a shop STAYS with the shop
Never discuss specific details with anyone
Protect business and employee privacy

What to NEVER Share with anyone outside of ACE Mystery Shopping

🚫 Absolute Prohibition List

Employee names
Specific location details
Exact time and date of shops
Conversation specifics
Internal business practices observed
Employee disciplinary outcomes

Social Media and Online Conduct

Digital Danger Zones

DO NOT post about assignments
No location check-ins during shops
Avoid discussing shops on any platform
Remove geotags from photos
No screenshots or identifying information

Potential Consequences of Breaches

Immediate removal from shopping platforms
Legal liability
Professional reputation damage

Your Professional Pledge

"I understand that confidentiality is my most important responsibility. I will protect the privacy of businesses, employees, and the integrity of the mystery shopping process."

Quick Confidentiality Checklist

✅ Report only to assigned platforms
✅ Respect business privacy
✅ Maintain strict professional discretion