When Memory Fails 🧠

As a mystery shopper, there will be times when you might forget a critical detail, miss an observation, or struggle to recall specific aspects of your assignment. It's crucial to understand how to handle these moments professionally and ethically. It happens to the best of us, and with honesty and integrity, we are more understanding than you think.  

What to Do ✅

• ✅ Contact your scheduler IMMEDIATELY
• ✅ Be completely honest about what you remember
• ✅ Explain exactly what might be missing
• ✅ Ask for guidance on how to proceed

What NOT to Do ❌

• ❌ Fabricate details you cannot remember
• ❌ Make up observations that did not occur
• ❌ Guess or fill in gaps with assumed information
• ❌ Try to hide your lack of complete observation

Fundamental Principle

Honesty is always better than a fabricated solution. 🤝

Final Reminder

Your integrity is your most valuable professional asset.