Why You Can't Request a Shop

Maintaining Mystery Shopping Integrity

Mystery shopping relies on anonymity and fresh perspectives. Location-based rotation is a critical strategy to ensure:

• Shoppers aren't recognized by local employees
• Each evaluation provides unbiased, authentic feedback
• Comprehensive assessment of service quality

When You're Blocked from Requesting a Shop

Shoppers may be prevented from requesting a shop due to:

Rotation Limitations

• Recent completion of a shop at the same location
  • Rotation periods vary widely by client
  • Some clients have short rotations (as brief as 3 weeks)
  • Others may have longer rotation periods:
    • 30 days
    • 60 days
    • 90 days
    • Up to a full year
  • Rotation period is typically set by the individual client

Performance-Related Restrictions

• Previous "flaking" on assigned shops
• Multiple unexcused shop cancellations
• Failure to follow specific shop guidelines
• Unresolved issues with past shop submissions
• Poor communication, including:
  • Ignoring requests for additional information
  • "Ghosting" schedulers or coordinators
  • Lack of timely or professional responses

Pro Tip:

• Maintain a professional and reliable reputation
• Respond promptly to all communications
• Provide complete and timely information
• Follow guidelines meticulously
• Communicate clearly and professionally

Your consistency, responsiveness, and attention to detail are key to maintaining active shop request privileges.