Why Accuracy is Critical
Mystery shopping is about providing reliable, truthful information to our clients. Your report is a professional document that represents both you and our company.
The Reality Check
- Clients pull store video evidence
- Inaccurate reports impact future assignments
- Your reputation is your most valuable asset
Key Reporting Principles
1. Honesty is Non-Negotiable
- Report only what you directly observe
- Never fabricate or assume information
- Be specific and precise
2. When in Doubt, Reach Out
- Contact your scheduler if:
- Instructions are unclear
- You cannot complete the entire assignment
- You have any hesitation about a detail
Your Professional Standard
DO:
- Take clear, detailed notes
- Capture exact times and quotes
- Be objective and specific
- Ask for clarification when needed
DON'T:
- Guess at missing details
- Fill in blanks with assumptions
- Submit an incomplete or uncertain report
Communication is Key
- If you can't fully complete an assignment, communicate immediately
- We value honest communication over perfect reports
- Your scheduler is your primary support contact
Remember:
🔍 Accuracy trumps perfection
📞 Reach out when uncertain
📝 Your integrity defines your professional reputation
